Privacy Policy
What we keep
We do not record browsing history, destinations or traffic content. We keep account and billing records, plus monthly upload and download totals for up to 12 months. Infrastructure security logs may briefly retain source IP addresses.
- Last updated
1. What this policy covers
This policy explains what we collect and what we do not. Wend LLC operates the service.
2. No browsing or destination logs
We do not record traffic contents, the websites or destinations you connect to, or your browsing history. This does not mean you are anonymous to us; the sections below list the account, aggregate usage, security, and payment data we keep.
3. What we do store
To run the service we store encrypted forms and one-way lookup hashes of your account code and, if supplied, your email, plus your subscription and billing status. Per account, we also keep aggregate upload and download byte totals for the current UTC calendar month and the previous 11 months. Those totals contain no destinations, traffic contents, IP addresses, or individual connection records. We do not use IP addresses to identify accounts or count devices, and we do not store device hardware identifiers. Infrastructure security logs may retain source IP addresses briefly; we do not use them to build browsing histories.
4. Email and account code
Email is optional. If supplied, it is used to send sign-in links and important service notices. Your account code also opens your account. Without email, save this code to recover your purchase.
5. Payments
Payments are handled by our payment processors. They receive your payment details, and we receive a limited billing record. Card payments also share payment details with your bank. Cryptocurrency payments and refunds are recorded on a public blockchain. We cannot make these payments anonymous.
6. Sharing and legal requests
We use a payment processor and hosting providers to run the service; they process only what they need. We do not sell your data. We may disclose the limited information we hold if legally compelled, and we cannot disclose browsing, destination, or traffic-content logs we do not keep.
7. Support and automatic replies
Messages you send to support on the website or by email, and screenshots you attach, are processed by a third-party AI model service to answer you. Support records are kept for 90 days after the chat is closed, longer when a refund or a dispute is involved.
8. Inviting others
An email address you enter to invite a friend is used to send that one invitation, and deleted when the invitation code expires.
9. Bot check
Sign-up, sign-in and support use Cloudflare Turnstile, which processes information about your browser to tell people from bots.
10. Retention and changes
We keep account and billing records only as long as needed to provide the service and meet legal obligations. When you delete your account, order and payment records are kept as the law requires; everything else is deleted. We may update this policy and will post changes here.