Refund Policy
- Time limit
- Within 7 days of payment
- Amount
- Full amount, back the way it came
- How
- Self-service in My account
- Not covered
- Cryptocurrencies other than USDC
- Last updated
1. Overview
Every payment can be refunded in full within 7 days, no questions asked. This includes one-day and recurring plans. Payments in cryptocurrencies other than USDC are not covered.
2. Refund window
Each payment can be refunded in full during the 7 days (168 hours) after it succeeds. Each payment and its exact deadline appear in your account.
3. Self-service refund
Open your account and choose the payment to refund. No reason or manual approval is required. Refund-only access remains available if ordinary account access is restricted. A completed refund removes only the access paid for by that payment.
4. Return to your card or wallet
Card payments are returned in full to the original card. Your bank may take up to 10 days to show the refund. USDC payments are returned in USDC to the wallet they were sent from, so pay from a wallet you control, not an exchange.
5. Payments that are not eligible
Payments in cryptocurrencies other than USDC cannot be refunded from your account. Free activations have no payment to refund. Discounted orders can be refunded only up to the amount actually paid. Payments already refunded, disputed, or outside the 7-day window are not eligible.